What to Expect

We provide personalized hearing care to all individuals to determine whether they have hearing loss or if they may be in need of hearing aid solutions. Your appointment with a hearing care professional will involve a hearing screening and an expert consultation to discuss the evaluation results. Your dedicated hearing professional will discuss your hearing health, help you understand what degree of hearing loss may exist for you, and discuss possible treatment solutions.

Below is what you may typically expect at your hearing appointment:

Hearing Screening

Your hearing care professional will examine and test your ears with the latest standard-of-care methods and technology. Test results will be illustrated and presented on a graph, known as an audiogram. Your hearing professional will review your audiogram results with you, as well as explain the cause of your hearing concerns, the type of hearing loss, and the level of hearing loss, if any exists.

Lifestyle Discussion

This step in the consultation is extremely crucial for your hearing professional to understanding you and your lifestyle. Although they will learn a lot from your audiogram results, no two people with similar hearing test results are the same. Expect your hearing care professional to ask several hearing related questions, as well as questions that pertain to your lifestyle wants and needs. You’ll be asked about the places and listening environments you frequent in order to determine what range of sound settings and technological features fit your lifestyle.

Hearing Aid Options

Your hearing professional will show you the hearing aids that are designed for your level of hearing loss and lifestyle, as well as your preferences for size and color. They will be able to determine what style of hearing aid may be more appropriate for you – a standard hearing aid (a Receiver-in-Canal or Behind-the-Ear) or a custom hearing aid (one that is modeled off of the anatomy of your ear canal). They may also demonstrate the hearing aid’s capabilities.

Budget Discussion

Your hearing professional will help you determine which hearing aids are appropriate for you based on the features that meet your lifestyle wants and needs. The cost of hearing aids will vary depending on the specific model and features, and how effective it is in various noise environments. You’ll also discuss insurance and financing options, if applicable.


Hearing tests should be performed annually. Here at Reserve Hearing we know that hearing is such a critical aspect of your everyday life – including your career, relationships, physical and mental health, and more — so it’s important to be proactive, thorough, and treat any hearing loss before it turns into something bigger. Call us to schedule your hearing test and consultation today!

Patient Reviews

Read a Few of Our Google Reviews

4.3 out of 5 Stars based on 163 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Maria did a wonderful job for me today. She not only cleaned my hearing aids, but she retrained me on using all of the programs. Then she printed out instructions so that I would remember them. Great visit.

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Donna Jackson, on Google

I have been a patient for over 3 hears and have gotten two hearing aides from them. The support and exams I have received have been excellent. I highly recommend you consider them.

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Jeff & Mary Ann X, on Google

Very informal and easygoing visit. All questions and options were discussed and was very impressed with the overall experience with no negatives.

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John Petrolla, on Google

So far working with Christopher the Audiologist in Bedford has been a very good experience, he was very helpful and kind, much better than our meeting with the Audiologist in Middleburgh Hts named Alex who only cared about making money for himself!!

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Bonnie Spiro, on Google

They were so gracious to my 92 year old mother. Extremely patient and kind. I was supported concerning my apprehensive concerning cost and supported in every way. It was a marvelous experience!

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Debbie Hartshorn, on Google

The audiologist, Pete, was very helpful. He changed the small piece that covers the hearing instrument (the part that enters the ear) because he said that the one I had was too small. He was friendly and told me to return with any problems. The receptionist (Lisa?) was very friendly...

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kosmo kramer, on Google

Everyone was so kind and caring. Very knowledgeable. I had a disturbing phone call before I went into the office and they just help me relax and was patient and kind with me.

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Joann Hatten, on Google

AWESOME staff! They Eplained everything step by step and results of my test, and when my earning aids will arrive! Very friendly and polite staff! I'm looking forward to receive my hearing aids. .. I've received my hearing aids! Brittany & Mr. Fox are AMAZING! They both are very polite,...

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Mary Beth Alleman, on Google

I purchased custom Tunz headphones from Dr Whitten. These things are awesome! The service that was provided was top notch. I’m recommending him to anyone who needs hearing services.

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murphy, on Google

What a pleasant experience going to Reserve Hearing Center. Our need was promptly evaluated and the service was performed quickly and professionally. I would highly recommend this business for all your hearing related needs.

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Robert Schaefer, on Google

We have always been very pleased with service and concern we have gotten from Chris.

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Jean Babb, on Google

Patient for approximately three years. Always receive great service which meets my expectations. I'm giving a 4 star rating since it is extremely difficult to receive a call back, voice mail is often full. Recently having problem with one hearing aide not functioning, my original appointment which was schedule 30...

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Linda Alexander, on Google

I recently had a follow-up visit at the new Mayfield Village location.  Unfortunately, Cindy was not back in the office yet.  I feel like I did not receive the same attentive, quality service that she provides.  She's really good and normally checks my ears and cleans out wax as needed...

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Carol S, on Google

Cindy Lanning was very knowledgeable and worked with me to understand my hearing aids. Although I don’t understand why you stopped sending extra domes and wax filters. You previously did and I inquired and the Audiologist said she asked for them but they weren’t sent to her. I am loving...

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Marilyn Hassink, on Google

The ladies at the Reserve Hearing Center were in the process of moving and were getting ready to lock the doors. My 93 year old mother was waiting in the car and I had brought her hearing aids in for cleaning. Sam and Valerie took care of me with an...

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BB Matthews, on Google

I am grateful for Reserve Hearing Center and especially for Dr Christopher Whitten. A year ago hearing aids were intimidating to me but with Dr Whitten’s patience, knowledge and clear instruction, I was able to hear! Dr Whitten is caring and takes pride to help those with hearing loss. He...

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Marlene Ashcraft, on Google

Went in to pick up my Mom's new hearing aids & wound up getting MY ears checked. I got the thorough exam & I ordered a pair for myself. Chris, the owner, is great. So patient, kind & professional, I'm so glad I've found him & Reserve Hearing Center!!

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Laura Michaels, on Google

Everything went smooth and pleased to be getting my new rechargable hearing aids.

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David Bolden, on Google

My Mom recently passed away and I called to see if her (nearly new) hearing aids could be reprogrammed for a woman at church. The answer was yes, and when we appeared for our appointment, the staff was SO lovely. Not just helpful, but adept. The lady who received Mom's...

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Shari Allwood, on Google

I received excellent care and service from Reserve. Will recommend them.

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Tim Riley, on Google

Took my mother to Reserve Hearing Center in Mentor. The service was excellent! The provider was very thorough. Explained the test results in great detail, and gave us recommendations on what type of hearing aid would help with her type of loss. They worked with my mothers insurance, and allowed...

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murphy, on Google

I've had very good experiences with this organization in both their Stow and Mayfield offices. I couldn't be more pleased with my hearing aid and the staff have always been knowledgeable professional and courteous.

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John, on Google

iiv'e been a patient of both Chris and Dave Witten for over 25 yrs and in my opinion they are the best in the business !!!!

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Carl, on Google

I was having a problem with the auditorium setting whistling. Saw Chris today and he was very pleasant and fixed the problem.

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Darlene Thomason, on Google

Dr Chris is really great with my 88 year old mother. He is very laid back and very patient. Highly recommend this place!

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Abby E, on Google