What to Expect

We provide personalized hearing care to all individuals to determine whether they have hearing loss or if they may be in need of hearing aid solutions. Your appointment with a hearing care professional will involve a hearing screening and an expert consultation to discuss the evaluation results. Your dedicated hearing professional will discuss your hearing health, help you understand what degree of hearing loss may exist for you, and discuss possible treatment solutions.

Below is what you may typically expect at your hearing appointment:

Hearing Screening

Your hearing care professional will examine and test your ears with the latest standard-of-care methods and technology. Test results will be illustrated and presented on a graph, known as an audiogram. Your hearing professional will review your audiogram results with you, as well as explain the cause of your hearing concerns, the type of hearing loss, and the level of hearing loss, if any exists.

Lifestyle Discussion

This step in the consultation is extremely crucial for your hearing professional to understanding you and your lifestyle. Although they will learn a lot from your audiogram results, no two people with similar hearing test results are the same. Expect your hearing care professional to ask several hearing related questions, as well as questions that pertain to your lifestyle wants and needs. You’ll be asked about the places and listening environments you frequent in order to determine what range of sound settings and technological features fit your lifestyle.

Hearing Aid Options

Your hearing professional will show you the hearing aids that are designed for your level of hearing loss and lifestyle, as well as your preferences for size and color. They will be able to determine what style of hearing aid may be more appropriate for you – a standard hearing aid (a Receiver-in-Canal or Behind-the-Ear) or a custom hearing aid (one that is modeled off of the anatomy of your ear canal). They may also demonstrate the hearing aid’s capabilities.

Budget Discussion

Your hearing professional will help you determine which hearing aids are appropriate for you based on the features that meet your lifestyle wants and needs. The cost of hearing aids will vary depending on the specific model and features, and how effective it is in various noise environments. You’ll also discuss insurance and financing options, if applicable.


Hearing tests should be performed annually. Here at Reserve Hearing we know that hearing is such a critical aspect of your everyday life – including your career, relationships, physical and mental health, and more — so it’s important to be proactive, thorough, and treat any hearing loss before it turns into something bigger. Call us to schedule your hearing test and consultation today!

Patient Reviews

Read a Few of Our Google Reviews

4.3 out of 5 Stars based on 123 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Really impressed with the service from Dr Whitten. Was able to get an appointment right away. The office was easy to find. No complaints. :)

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murphy dickason, on Google

I have been a patient for over 3 hears and have gotten two hearing aides from them. The support and exams I have received have been excellent. I damaged one aide and it was repaired in minutes at no cost. I highly recommend you consider them.

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Jeff & Mary Ann X, on Google

I had a wonderful experience w Dr Whitten. I work long hrs at work and I was late for my apt. Dr Whitten stayed late in his office and waited for me. He gave me a thorough ear exam w excellent clean equipments. And explained the different functions of the...

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Margaret Wong, on Google

Maria did a wonderful job for me today. She not only cleaned my hearing aids, but she retrained me on using all of the programs. Then she printed out instructions so that I would remember them. Great visit.

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Donna Jackson, on Google

Very informal and easygoing visit. All questions and options were discussed and was very impressed with the overall experience with no negatives.

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John Petrolla, on Google

They do a great job testing your hearing in a booth! Great customer service and a very knowledgable hearing doc.!

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Tammy Rice, on Google

Patient, pleasant, professional, punctual. All staff have a “patient comes first attitude”. I couldn’t ask for better service.

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suki warden, on Google

Would like to say working with Mary Ann has been a pleasure! Very efficient very kind and understanding! Always called back and good follow up with us! Couldn’t have gotten thru this process of getting a new hearing aid for my husband with out her! Thank you very much

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Karen Figush, on Google

Staff was very friendly and helpful. Didn't have to wait for my appointment once I got there.

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Jan Smith, on Google

The audiologist, Pete, was very helpful. He changed the small piece that covers the hearing instrument (the part that enters the ear) because he said that the one I had was too small. He was friendly and told me to return with any problems. The receptionist (Lisa?) was very friendly...

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kosmo kramer, on Google

I purchased custom Tunz headphones from Dr Whitten. These things are awesome! The service that was provided was top notch. I’m recommending him to anyone who needs hearing services.

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murphy dickason, on Google

What a pleasant experience going to Reserve Hearing Center. Our need was promptly evaluated and the service was performed quickly and professionally. I would highly recommend this business for all your hearing related needs.

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Robert Schaefer, on Google

always friendly and helpful, with satisfying service

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JON HUNTER, on Google

We have always been very pleased with service and concern we have gotten from Chris.

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Jean Babb, on Google

A pleasant experience having my hearing aids and having the receivers replaced.

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Donna Jackson, on Google

My mother Julie Kasebier recently purchased a hearing aid through the Reserve Hearing Center in Mayfield Heights, Ohio. The staff there were very patient and kind. They took the necessary time to explain this new medical device to her. She could not be happier with her new hearing aid. She...

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Kyle Gerardi, on Google

Cindy is great! Very patient and informative! I appreciated her help!

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Carol S, on Google

The staff at Reserve Hearing are a phenomenal group. From being warmly greeted at the front desk to the service is exceptional. I highly recommend them for all hearing related matters.

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Vel Scott, on Google

Cindy Lanning was very knowledgeable and worked with me to understand my hearing aids. Although I don’t understand why you stopped sending extra domes and wax filters. You previously did and I inquired and the Audiologist said she asked for them but they weren’t sent to her. I am loving...

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Marilyn Hassink, on Google

My Mom recently passed away and I called to see if her (nearly new) hearing aids could be reprogrammed for a woman at church. The answer was yes, and when we appeared for our appointment, the staff was SO lovely. Not just helpful, but adept. The lady who received Mom's...

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Shari Allwood, on Google

Took my mother to Reserve Hearing Center in Mentor. The service was excellent! The provider was very thorough. Explained the test results in great detail, and gave us recommendations on what type of hearing aid would help with her type of loss. They worked with my mothers insurance, and allowed...

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murphy dickason, on Google

Everything went smooth and pleased to be getting my new rechargable hearing aids.

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David Bolden, on Google

I received excellent care and service from Reserve. Will recommend them.

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Tim Riley, on Google

I've had very good experiences with this organization in both their Stow and Mayfield offices. I couldn't be more pleased with my hearing aid and the staff have always been knowledgeable professional and courteous.

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John, on Google

iiv'e been a patient of both Chris and Dave Witten for over 25 yrs and in my opinion they are the best in the business !!!!

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Carl, on Google